Home/ICN Announcements, Interstitial Cystitis Network Blog/Extreme Heat Prevents Shipping Of CystoProtek & CystoRenew For A Week – June 17-23, 2017

Extreme Heat Prevents Shipping Of CystoProtek & CystoRenew For A Week – June 17-23, 2017

The National Weather Service has issued a six day extreme heat alert for Northern California with temperatures reaching up to 105 degrees (and likely higher at our warehouse). This makes it impossible to safely ship items from the ICN Shop that are heat sensitive including:

Estimated Dates

We anticipate that we will not be able to ship through June 23 or 24th unless the weather suddenly improves and/or the Pacific fog rolls in. We hope it does. Please note, however, that delayed shipments can occur randomly throughout the summer months especially if you live in the southern USA.

Amazon CystoProtek Orders Suspended

We have removed CystoProtek for sale from our Amazon shop because we are required to ship within 48 hours and we simply cannot meet that goal during this extreme heat period. It is NOT being discontinued.  When the heat improves, we WILL reactivate it on Amazon.

Please note that another company is selling the unlicensed version of CystoProtek (lavender label) that is ONLY meant for international sales outside of the USA. The US licensed version (turquoise label) is $10 cheaper! Please be patient. We will reactivate it as soon as we can.

Advance Orders Available Through ICN Shop

We have plenty of inventory of CystoProtek. You can place an advance order in the ICN Shop online or by phone. We can NOT ship advance orders until the temperatures fall into the high eighties. .. but we can save a bottle for you. We will ONLY be selling and shipping one bottle per customer during hot periods. Three packs will become available again in late summer.

Order Online – http://www.icnsales.com/cystoprotek.html
Order By Phone – 800-928-7496 (Please leave a message if we are unable to answer the phone so that we can reserve a bottle for you.)

Monthly Shipments Are Also Delayed

If you receive CystoProtek as an auto-refill each month or every two months, please note that we can NOT ship to you either. We must wait until the heat resolves. If you are running out, we suggest reducing your dosage to make your current bottle last as long as possible. If you take four, consider reducing to two or one a day to make it last longer. If you depend upon supplements, it’s always good to have an extra bottle on hand for moments like this!

Shipping Strategies

  • Most long time customers of CystoProtek know to order enough in the Spring to last them through the Summer months when shipping is difficult, especially if you live in the Southern USA. Plan carefully for next year. It’s ALWAYS hard to ship CystoProtek during the hot days of summer.
  • We do use icepacks for shipments to hot areas however they only last for the first 24 to 48 hours. If it is hot at your end AND/or you allow this product to sit in a hot mail box, it may become heat compromised.
  • When possible, please ship to a PO Box where we know it will be in an air conditioned building.
  • Express shipping is an option. This is a 3 day service that may get the product to you much more quickly but can also be quite costly. If you would like to ship express, please call our office for an estimate. Again, we still cannot ship this from our end express until cooler weather prevails.


By | 2017-07-19T16:27:36+00:00 June 16th, 2017|ICN Announcements, Interstitial Cystitis Network Blog|Comments Off on Extreme Heat Prevents Shipping Of CystoProtek & CystoRenew For A Week – June 17-23, 2017

About the Author:

My Google Profile+ Jill Heidi Osborne is the president and founder of the Interstitial Cystitis Network, a health education company dedicated to interstitial cystitis, bladder pain syndrome and other pelvic pain disorders. As the editor and lead author of the ICN and the IC Optimist magazine, Jill is proud of the academic recognition that her website has achieved. The University of London rated the ICN as the top IC website for accuracy, credibility, readability and quality. (Int Urogynecol J - April 2013). Harvard Medical School rated both Medscape and the ICN as the top two websites dedicated to IC. (Urology - Sept 11). Jill currently serves on the Congressionally Directed Medical Research Panel (US Army) where she collaborates with researchers to evaluate new IC research studies for possible funding. Jill has conducted and/or collaborates on a variety of IC research studies on new therapeutics, pain care, sexuality, the use of medical marijuana, menopause and the cost of treatments, shining a light on issues that influence patient quality of life. An IC support group leader and national spokesperson for the past 20 years, she has represented the IC community on radio, TV shows, at medical conferences. She has written hundreds of articles on IC and its related conditions. With a Bachelors Degree in Pharmacology and a Masters in Psychology, Jill was named Presidential Management Intern (aka Fellowship) while in graduate school. (She was unable to earn her PhD due to the onset of her IC.) She spends the majority of her time providing WELLNESS COACHING for patients in need and developing new, internet based educational and support tools for IC patients, including the “Living with IC” video series currently on YouTube and the ICN Food List smartphone app! Jill was diagnosed with IC at the age of 32 but first showed symptoms at the age of 12.